Privacy Policy

Last Updated: September 2025

Ebenezer Remodeling values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including information related to our SMS/text messaging program.

1. Information We Collect

We may collect the following information when you interact with our website or services:

  • Name, email address, and phone number when you provide it to us.

  • Project or service-related details you choose to share.

  • SMS/text message interactions (e.g., replies such as STOP or HELP).

  • Website usage data such as IP address, browser type, and visit activity.

2. How We Use Your Information

We use the information we collect to:

  • Communicate with you about your projects, appointments, or services.

  • Send SMS/text messages you have opted into, such as updates, reminders, or promotions.

  • Improve our website, services, and customer experience.

  • Comply with legal obligations or enforce our Terms & Conditions.

3. SMS/Text Messaging Privacy

  • Opt-In Required: You will only receive SMS/text messages if you have provided your number and expressly opted in.

  • Opt-Out Anytime: You may opt out at any time by replying “STOP” to any message.

  • Help: For assistance, reply “HELP” or contact us at info@ebenezersc.com.

  • Message Data: We may log message delivery status and responses for compliance and service purposes.

  • Third-Party Sharing: We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your information may only be shared with service providers who help us deliver messages (e.g., SMS gateway providers), and only as needed to provide the service.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. SMS/text message logs may be retained for compliance and audit purposes.

6. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [support email/phone]. If we become aware that we have collected information from a child under 13 without verified parental consent, we will delete it promptly.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those external sites. We encourage you to read the privacy policies of any third-party websites you visit, as their practices may differ from ours.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, update, or delete your data. To exercise these rights, contact us at [support email].

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date. Continued use of our website or services after changes are posted indicates your acceptance of those changes.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
info@ebenezersc.com